Privacy Policy

Explore Lombok Sumbawa

Last updated: April 5, 2026

This Privacy Policy explains how Explore Lombok Sumbawa collects, uses, stores, and shares information when you use the mobile application, including sign-in, itineraries, favorites, location-based features, and user-generated travel content.

Account Data Used for sign-in, saved favorites, itineraries, and contributor access.
Location Data Used only when you choose nearby exploration features.
App Diagnostics Firebase and Google services may process analytics, crash, ad, and authentication data.

1. Information We Collect

Information you provide

  • Your Google account information when you sign in, such as your name, email address, and account identifier.
  • Profile details you choose to provide, such as full name, phone number, address, and occupation.
  • Contributor application information and contributor or super contributor status.
  • Travel content you submit, including destinations, events, bulletins, descriptions, dates, coordinates, and attribution as the contributor.
  • Itineraries, favorites, and other content you save while using the app.

Information collected automatically

  • Approximate or precise location, if you grant location permission and choose to use nearby exploration features.
  • Device and app usage information processed by integrated Google and Firebase services, such as analytics, crash reports, and app diagnostics.
  • Advertising-related information if Google AdMob ads are shown in the app.

2. How We Use Information

We use information collected through the app to:

  • Authenticate users and keep accounts signed in.
  • Save favorites, itineraries, and profile information.
  • Process contributor applications and administer contributor, super contributor, admin, revoked, or blacklisted access states.
  • Publish and display travel content submitted by contributors.
  • Show who contributed public destinations, events, and bulletins.
  • Deliver nearby recommendations and location-aware discovery features when requested by you.
  • Maintain app security, monitor reliability, improve performance, and fix crashes.
  • Support advertising and app analytics where enabled.

3. Location Data

Explore Lombok Sumbawa requests location access only to support location-based discovery features, such as showing nearby destinations and events.

  • Location is used when you choose nearby exploration features.
  • The app is not intended to collect location in the background.
  • You can deny or revoke location permission at any time in your device settings.

4. Contributor Content and Public Visibility

If you are approved as a contributor or super contributor, information connected to your published content may be visible to other users.

  • Your submitted destinations, events, and bulletins may be publicly viewable in the app.
  • Your contributor name or profile-based attribution may be shown alongside public content.
  • If contributor access is later revoked, previously published content may remain publicly visible unless removed by an authorized administrator.

5. Sharing of Information

We do not sell your personal information. We may share or allow processing of information through service providers that help operate the app.

  • Google Sign-In and Firebase Authentication for account access.
  • Firebase Firestore for storing profiles, favorites, itineraries, contributor applications, and public content.
  • Firebase Analytics for usage analytics.
  • Firebase Crashlytics for crash reporting and diagnostics.
  • Google AdMob for in-app advertising, where ads are enabled.
  • Google Play Services for core app functionality such as sign-in, location, updates, and related mobile services.

These providers may process information in accordance with their own privacy policies.

6. Data Storage and Retention

  • Account-linked data may be stored in cloud services used by the app.
  • Some preferences or temporary data, such as locally saved favorites for guest use, may be stored on your device.
  • We retain information for as long as needed to operate the app, maintain user accounts, preserve public contributions, comply with legal obligations, resolve disputes, or enforce policies.

7. Your Choices

  • You can stop using the app at any time.
  • You can revoke location permission through your device settings.
  • You can sign out of your account inside the app.
  • You can request updates or deletion of your account-related information, subject to operational, moderation, legal, and security requirements.

8. Children's Privacy

Explore Lombok Sumbawa is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the app, please contact us so we can review and take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date above.

10. Contact

If you have questions about this Privacy Policy or your information, contact the app publisher using the support contact listed on the app's Google Play listing.